Terms & Conditions

Last Updated: 2025

Welcome to An Nisa Helping Hand (ANHH). By using our website and services, you agree to the following terms and conditions.

1. Use of Website

You agree to use our website lawfully and not to:

  • Disrupt website functionality

  • Spread harmful programs or content

  • Misuse contact forms or communication channels

2. Service Information

All information provided on this website is for general guidance. Service descriptions may change based on updates, approvals (e.g., SIL Code, Coordination Level 3), or participant needs.

3. No Guarantees

While we aim for accuracy, ANHH does not guarantee:

  • That the website will always be error-free

  • That information is always complete or up to date

  • That services displayed will always be immediately available

4. Participant Responsibilities

When receiving services from ANHH, participants agree to:

  • Provide correct and honest information

  • Follow agreed care plans

  • Communicate changes in needs, health, or schedule

  • Treat staff with respect and dignity

5. Payments and Billing

For paid services:

  • Invoices must be paid within agreed timeframes

  • NDIS-funded supports follow NDIS Pricing Arrangements and limits

  • Cancellation policies may apply in line with NDIS rules

6. Liability

ANHH is not liable for:

  • Loss resulting from misuse of our website

  • Errors caused by third-party systems

  • Delays or interruptions outside our control

Our responsibility is limited to providing professional, safe, high-quality support within NDIS and Aged Care guidelines.

7. External Links

Our website may contain links to external websites. We are not responsible for their content, policies, or security.

8. Changes to These Terms

We may update these Terms & Conditions anytime. Continued use of our website means you accept the updated terms.

9. Contact Us

For questions regarding these Terms & Conditions:

👉 https://annisahelpinghand.com.au/contact-us/

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