Last Updated: 2025
At An Nisa Helping Hand (ANHH), we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and in accordance with Australian Privacy Principles and NDIS Quality & Safeguards Commission requirements.
We may collect the following types of personal information:
Name, contact details, and address
Date of birth
NDIS number and plan details
Medical or support information relevant to your care
Emergency contact details
Payment and billing information
Website usage data (via cookies—see Cookie Policy)
We collect information when:
You submit an enquiry or request support
You use our website or contact us via phone/email
You provide documents or details for support planning
A representative (family, support coordinator, or guardian) shares information on your behalf
Your information is used to:
Provide personalised NDIS and aged-care services
Create and maintain your support plan
Communicate with you about services and updates
Manage invoices, payments, and administrative needs
Improve our website and service delivery
Meet legal and regulatory obligations
We never sell or trade your personal information.
We may share your information only when necessary:
With NDIS or My Aged Care authorities
With your approved family members, guardians, or support coordinators
With health or service professionals involved in your care
When required by law, courts, or regulatory bodies
All sharing is done with strict confidentiality.
We take reasonable steps to protect your data from:
Loss
Misuse
Unauthorised access
Disclosure
Your information is stored securely in protected systems with restricted access.
You have the right to:
Access your personal information
Request corrections or updates
Withdraw consent (where applicable)
Make a privacy complaint
For any privacy-related questions or concerns, please reach out via: